Urgent charging issue
Call if your charger has stopped or your vehicle won’t charge. Have these details ready if you can:
- Your vehicle model and charger make
- Any warning message or indicator status
- When the issue started and what you’ve tried
Contact the Bo'ness team
Contact Carstairs Nexus Ltd. in Bo'ness
Get a vehicle question answered, arrange servicing or ask for an EV charger quote. We’ll direct your message to the team that handles it.
Get to the right team.
Routed enquiries
Send an Enquiry to the Right Team
Choose a subject and add the details that will help us direct your message.
A few details help.
Our premises
Finding Us on Grangemouth Road
We’re in Bo'ness, Falkirk. Use EH51 0PZ when planning your route, then call before setting off to confirm arrival details.
Plan your visit first.
Carstairs Nexus Ltd.
Grangemouth Road · EH51 0PZ
Address and arrival
Grangemouth Road
Bo'ness, Falkirk
EH51 0PZ
United Kingdom
Call us before you travel. We’ll confirm where to park and who to ask for when you arrive.
Accessibility and arrival support
Tell us if you need step-free access or help on arrival. We’ll confirm the arrangements before you set off.
Travelling from Falkirk, Grangemouth or Linlithgow? Contact us if you need help checking the route or arranging your visit.
Planning a call or visit
When You Can Reach Us
We don’t list fixed walk-in hours. Call or email to check availability, and wait for confirmation before travelling.
Please check before travelling.
| Phone enquiries | Call 07700 049222 to check when the team can speak with you. |
|---|---|
| Email and form enquiries | Send your details at a time that suits you. We’ll reply when the team is available. |
| Visits and collections | By confirmed appointment. Please wait for confirmation before setting off. |
| Installation appointments | Arranged with you after we’ve reviewed the property and project details. |
Local and regional coverage
Areas We Cover
We work across nearby Central Scotland communities. Select an area to add it to your enquiry, then tell us what you need.
Ask us about your postcode.
Help with an existing vehicle or system
Urgent Support and Aftercare
A charger that has stopped working or a vehicle that won’t charge needs a clear first step. Call and tell us what has happened.
Tell us what stopped.
Routine aftercare
For setup questions, system settings or a non-urgent fault, email us or use the enquiry form and choose “Support or aftercare”.
If we installed your system, mention the installation address and approximate installation date so we can find the right support route.
Send an aftercare enquiry