Website Use and Enquiries
Use the site for information and to get in touch about a specific requirement.
We aim to keep vehicle, charger and smart home information accurate. Specifications, availability, prices and product features can change, so confirm the details that matter to you before you commit.
Sending an enquiry does not create a contract or reserve a product, appointment or installation slot. A contract begins only when we confirm the agreed work or sale in writing and you accept any applicable quote or order terms.
Give us the right details
Please provide accurate information about your vehicle, property, electrical supply and access needs. We use those details to assess suitability and prepare recommendations. Missing or incorrect information can change the work required, the price or the time needed.
Website text and images belong to Carstairs Nexus Ltd. or their respective rights holders. You may read and share links to the site for personal use. Do not copy, alter or republish site material for commercial use without permission, or use the site in a way that disrupts its operation.
Details can change.
Quotations, Payment and Cancellations
We put the agreed scope and costs in writing before work starts.
A quotation may follow a property survey, vehicle inspection or consultation. It sets out the work included, the price and any assumptions or exclusions. Unless the quote says otherwise, it remains open for acceptance for 30 days; after that, ask us to confirm the price and product availability.
Payment arrangements
Your written quote or order confirmation will state when payment is due. Any deposit, staged payment or balance due date will be shown there before you accept. For servicing, we’ll confirm the authorised work and payment arrangements before carrying it out. We won’t add work outside the agreed scope without discussing the change with you first.
Changing or cancelling a booking
Please contact us as soon as you need to move or cancel an appointment. Give at least 48 hours’ notice where you can. Any cancellation charge or non-refundable cost will apply only where it has been explained to you before confirmation and is permitted by law.
If we need to reschedule because a product is unavailable, access is unsafe or another necessary condition cannot be met, we’ll contact you to agree a practical next step. Your statutory rights are unaffected.
Check the written terms.
Installation Access, Warranties and Liability
A prepared work area helps us complete the agreed job safely.
Before an installation, arrange suitable parking and clear access to the work area. Keep the space around the consumer unit, proposed equipment and cable route clear. Tell us about restricted access, shared areas or site rules in advance.
Our team will agree any required power isolation with you on the day. Do not isolate or alter electrical equipment unless we have asked you to do so. Work may need to pause if the site, wiring or working conditions are unsafe, or if the property differs from the information used to quote.
Equipment, workmanship and aftercare
Supplied products are covered by the applicable manufacturer warranty, subject to its terms. Any workmanship cover, its duration and what it includes will be stated in your written job documents. Vehicle work and parts are covered only as described in the relevant sale or service paperwork.
If equipment develops a fault, stop using it if continued use could be unsafe, then contact us with your order details and a description of the issue. We’ll explain the appropriate next step, including any manufacturer route where relevant.
Nothing in these terms removes rights you have under UK consumer law. We are responsible for loss or damage where the law says we are; we do not accept responsibility for loss caused by inaccurate information you supplied or conditions outside the agreed work that we could not reasonably identify.
Safety comes first.
Before an installation visit
Provide clear access, a safe working area and suitable parking. Share relevant property or electrical details before the appointment so we can check the planned scope.
When a site condition changes
If the installation cannot be completed safely as planned, we’ll explain what needs to change and discuss revised work or a new appointment before proceeding.
Reporting a fault
Contact the team with your order or service details, the product affected and what happened. We’ll direct you to the appropriate aftercare route.
Questions About These Terms
Ask us to clarify anything before you confirm a booking or order.
If a clause is unclear, contact Carstairs Nexus Ltd. and tell us which service or quotation you’re considering. We’ll explain how the written terms apply to your work.